At Zahra Essentials, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
Returns are accepted within 7 days of receiving your order, provided that:
The item is unused and in its original condition.
All original packaging, tags, accessories, and manuals are included.
The item shows no signs of use, damage, or alteration.
Proof of purchase or your order confirmation is provided.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or incorrect:
Clearance or sale items.
Gift cards.
Personalized or customized products.
Opened hygiene or personal care products (where applicable).
Perishable goods.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review your request and provide a suitable resolution.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
Your refund will be processed using the original payment method.
Refunds are typically completed within 5–10 business days, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong or damaged item).
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Exchanges
We only replace items that are defective, damaged, or incorrectly supplied. To request an exchange, please contact our customer support team.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return procedure above.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our customer support team through the contact details listed on our website.